Email Campaign Error
I'm receiving an error message when I send my email campaign using a template I created. Has a mail merge field for first name in template. Please diagnose and fix.
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Sorry if this post is a repeat. I couldn't find the original one I posted earlier. I just set up a new small group with 17 people to send an email campaign. I've tried to send it out about 5 times using 2 different web browsers. Here is the message I receive:
There was an issue sending your campaign.
Your email campaign can not be sent at this time.
Please try again later.
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Hi Wendy,
Thank you for contacting Act! Essentials Support.
Can you confirm that all of the contacts that you're trying to send to have an email address on their record? If so, can you please ensure that all email addresses are in the correct format.
If you continue to have issues, please don't hesitate to get back in touch.
Kind regards,
Dan
Act! Essentials Team -
Hi Wendy,
I have replied directly to your email address.
You would be correct in saying that the E-Marketing platform is checking the primary email address field in your Essentials database. I've emailed you a CSV file of your contacts. You can address each contact showing with 'Alternative Email' and move it into Primary Email and this should resolve your issue.
Regards,
Cam
Act! Essentials Team
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