Security Certificate Error
I am receiving an error message that this site's security certificate has expired and I am being warned to not log in. I can find nothing on the site or the internet on how to fix this. I am receiving the following message: "This server could not prove that it is mycloud.act.com; its security certificate expired yesterday. This may be caused by misconfiguration or an attacker intercepting your connection". Has anyone else had this problem and what is the fix?
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Official comment
Hi Christine,
Thank you for your message, I am unaware of any messages like what you provided happening to Act! Essentials. Can you tell me the web browser you are using as well as the version of the browser?Thank you,
Brittany RobertsComment actions -
Chrome is recommending that ACT! update its security certificates on their extremely useful and helpful site:
"Your connection is not private" or "NET::ERR_CERT_AUTHORITY_INVALID" or "ERR_CERT_COMMON_NAME_INVALID" or "NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM"If you see an error about SHA-1, ask the site owner to update the site's certificate.
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I hope it is soon - I've already lost 1.5 hours dealing with this today. My customer experience has been horrible today. I realize this is a "self service" product, but when you guys have an issue with the site, there should be some way to speak to a real person on the phone or via chat to resolve. In the meantime, I'm unable to work because I can't access my traces in my account.
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