Change of email - new account needed?
Hi,
If we need to change the email address on the account, do we need to set up an entirely new account from scratch?
Many thanks,
Clare
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Official comment
Hi Clare,
Currently you cannot change email address, however there is a multi-user version that will be available soon that allows additional users or email address to be sent from. Or you would need to make a new account to change it immediately.
Thank You,
James StarksComment actions -
Hi Clare,
Sorry for the delayed response. If you are wishing to start a new account you will want to export your contacts and import them into the new account. Please note that any agenda items you had created along with email marketing templates are non transferable. As Act! Cloud is a self service product there is no live phone or chat support. If you need assistance to export please read the following article, https://actcloud1.zendesk.com/hc/en-us/articles/201534989-How-do-I-Export-my-contacts-
Kind Regards,
Brittany Roberts
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