Managing users - billed for deactivated users.
I need help. As I have had turnover, I have deactivated users. However I am still being billed for those users. I need deactivated users to be deleted and billing to stop.
Meanwhile, the last user I set up is not showing up, however I am being billed for him too.
Please help!
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Official comment
Hi Melinda,
Thank you for your post. I am going to send you an email requesting additional account details.
Thank you,
Brittany RobertsComment actions -
Please contact me for the same issue, I have been being billing over a year for 2 deactivated users. I reached out in October 2016 but still the issue remains unresolved. Deactivating a User should also stop the billing, I can't understand how you can continue to bill but not give an option to stop it. I contacted your billing department and not one person was able to assist, I was told to send an email, that's just insane.
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