E-Marketing send errors
After sending e-campaigns for several months, the last one gave me an error message advising to try again later. I did and got the same message. About one hour later I discovered the e-blast went out twice, irritating customers and making the data useless to track. Yesterday, I Got the same error message with my e-blast. After waiting a day it still hasn't gone out or showed up anywhere. What's happening with this function that it all of sudden doesn't work correctly?
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Offizieller Kommentar
Hi Dave,
I'm sorry you've been having difficulties. I am going to send you an email to gather more information regarding your email campaign.
Thank you,
Brittany RobertsAktionen für Kommentare -
Here's how I solved my issue. I have 4500 allowed e-mails. I have 4600 total contacts but only 4300 with e-mail addresses. When I send to "all" Act counts even the contacts without e-mail addresses, therefore I'm over my limit even though there are only 4300 e-mail contacts. I made an "All e-mail" group by searching all contacts for e-mail addresses that contained the @ symbol. This returned all the valid contacts with e-mail addresses (approx. 4300) when I sent to this group instead of all contacts it worked flawlessly as before. Don't know why it would count contacts with no e-mail addresses against my e-mail send quota but it seems to.
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