ERROR Act!365 -> QBO customer details wrong

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info Epona Designs.

• 20 juillet 2019 12:00
• Modifié

There is an error with the customer sync between Act!365 and QBO.

The client address is incorrect. It does not pull in the proper street address.
The Email does not pull through.
The phone number does not work.

Basically, the client sync is mostly wrong and needs to be fixed. 

ACT!365 CUSTOMER

QBO CUSTOMER

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  Act! Team

  • 22 juillet 2019 12:32

  Good afternoon,

  Thank you for contacting Act! 365 Support.

  Unfortunately we do not provide support for integrations with 3rd party software beyond generating an API token. I'd recommend contacting the developer of the integration you're using.

  Kind regards,

  Dan
  Act! 365 Team

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  info Epona Designs.

  • 22 juillet 2019 13:38

  So you are saying this is not your API? There is no developer listed.  This is an integration that Act!3645 lists as functional within your App. 

   

  

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  info Epona Designs.

  • 22 juillet 2019 13:43

  *How to* from your own resource page...it. does. not. work.

  https://successcenter.act365.com/hc/en-us/articles/360024342293?page=1#comment_360002453694

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  Act! Team

  • 22 juillet 2019 14:38

  Hi There,

  My apologies, I didn't realise you were referring to QuickBooks.

  I'll need to escalate this to our development team for further investigation and will contact you once I know more.

  Kind regards,

  Dan
  Act! 365 Team

   

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  info Epona Designs.

  • 22 juillet 2019 19:38

  Dan, 

  Thank you so much for following up with this issue.
  I will in the future reference Quickbooks with its full name in lieu of the abbreviation QBO.  I apologize for the confusion! 

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