Can't log in

S’abonner

Lindsay Scott

• 19 septembre 2018 15:07

 I got an error message whilst working on a Contact

Now I can't even get the login page to come up - doesn't work on laptop or iphone. It's just a blank page.

Can you look into it please?

 

 

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  Act! Team

  • 19 septembre 2018 15:50

  Hi Lindsay,

  Thank you for contacting Act! 365 Support.

  We briefly encountered issues with our servers this afternoon but this issue should now be resolved. Please try to log in to your account again and let me know if you continue to have issues.

  Kind regards,

  Dan
  Act! 365 Team

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  Cindy B

  • 19 septembre 2018 18:00

  I have the same problem!!! Keep giving me error messages. I called the 800 number Act Essential does not even get to talk to a real person, all I can do is post a message, very frustrating

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  Act! Team

  • 20 septembre 2018 07:25

  Hi CindyB,

   

  As Dan explained, we had a brief outage. This was resolved quickly by the developers. Are you still unable to log into the system?

  Are you getting an error message?

  Act! 365 has no telephone support. It is an online supported product.

   

  Cam
  Act! 365 Team

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  Cindy B

  • 20 septembre 2018 16:28

  No, still cannot log in. Can you look into it again??

  

   

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  Act! Team

  • 21 septembre 2018 06:59

  CindyB,

  I will reach out to you via email, In the mean time. If you are still unable to log in. Please reset your browsers cookies and cache.

  Then attempt to login again.

   

  Regards,

   

  Cam
  Act! 365 Team

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  Cindy B

  • 24 septembre 2018 16:01

  Cam,

  I did ALL that, still can not log in...!!!!!

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  Act! Team

  • 24 septembre 2018 16:10

  Cindy,

   

  Can you please answer the email I am sending you as it will have sensitive data in it.

  
  Regards,

   

  Cam
  Act! 365 Support

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