Test Email Failed to send

S’abonner

Rob Kidwell

• 3 mai 2018 12:26

I have attempted to send a "test" email to myself and it failed to send.  I tried three other email addresses with the same results.  I cleared the cookies and read several threads about this, with no positive actions stated.  How can this be resolved?  

 

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  Act! Team

  • 4 mai 2018 09:26

  Hi Rob,

  Thank you for contacting Act! Essentials Support.

  Can you confirm the email addresses that you tried to send to? You may need to set an SPF record up for Swiftpage to give us permission to send on your behalf. Adding the SPF record will also help to improve overall deliverability. You can find information on how to set an SPF record up in the below article:

  https://actcloud1.zendesk.com/hc/en-us/articles/360000347823-What-is-an-SPF-record-and-how-do-I-get-one-

  Kind regards,

  Dan
  Act! Essentials Team

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