import csv issues

S’abonner

Jash Singh

• 24 octobre 2016 22:10

Having trouble loading all customer contacts into the ACT Essentials. It would only load about half, but have more then 250 to add. Please Help.

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  Act! Team

  • 25 octobre 2016 15:55

  Hi Jash,

  Can you please tell us if you were able to add all of your contacts via the CSV file?

  Thank you,
  Brittany Roberts

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  Jash Singh

  • 25 octobre 2016 16:07

  I have tried with the CSV file and have had no luck in uploading the complete data base.

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  Act! Team

  • 25 octobre 2016 16:12

  Hi Jash,

  Thank you. Can you check the fields in your file and ensure they are mapped correctly for the import?
  https://actcloud1.zendesk.com/hc/en-us/articles/203012545-What-are-the-default-fields-for-Act-Essentials-CSV-imports-

  Kind Regards,
  Brittany Roberts

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  Jash Singh

  • 25 octobre 2016 16:42

  I have matched the fields. Total rows 301 but only 127 are imported

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  Act! Team

  • 25 octobre 2016 16:53

  Hi Jash,

  Can you confirm if the contacts in your list are duplicates? Any contacts with the same name and email address will only be added once even if listed multiple times on your CSV.

  Thank you,
  Brittany Roberts

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  Jash Singh

  • 25 octobre 2016 17:03

  If the cell is left blank, would that play a factor?

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  Act! Team

  • 25 octobre 2016 19:00

  Hi Jash,

  Can you please tell me what the title of the information should be for the blank field?

  Thank you,
  Brittany Roberts

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  Jash Singh

  • 26 octobre 2016 15:37

  I tried to import a CSV with 1 column and and 301 rows but only the last row uploaded. Can i email you the original CSV so you can see what might not be done correct?

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  Jash Singh

  • 26 octobre 2016 19:41

  I figured it out , Cant have empty cells and no duplicates.

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  Act! Team

  • 27 octobre 2016 14:19

  Hi Jash,

  Thank you for confirming you were able to import your contacts.

  Kind Regards,
  Brittany Roberts

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