E-Marketing send errors

S’abonner

Dave Maxham

• 20 mai 2016 13:12

After sending e-campaigns for several months, the last one gave me an error message advising to try again later. I did and got the same message. About one hour later I discovered the e-blast went out twice, irritating customers and making the data useless to track. Yesterday, I Got the same error message with my e-blast. After waiting a day it still hasn't gone out or showed up anywhere. What's happening with this function that it all of sudden doesn't work correctly?

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  Act! Team

  • 20 mai 2016 13:52

  Hi Dave,

  I'm sorry you've been having difficulties. I am going to send you an email to gather more information regarding your email campaign.

  Thank you,
  Brittany Roberts

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  Tyler

  • 20 mai 2016 20:17

  I am getting the same issue when sending but haven't seen if it actually went out. I have tried about 3 times.

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  Act! Team

  • 20 mai 2016 20:18

  Hi Tyler,

  I'm sorry you've been having difficulties. I am going to send you an email to gather more information regarding your email campaign.

  Thank you,
  Brittany Roberts

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  TherapyWorks

  • 25 mai 2016 19:40

  Same problem - have tried at least 6 times today with no luck sending.

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  Act! Team

  • 25 mai 2016 21:07

  Hi Nikki,

  Can you please confirm how many contacts were in your emarketing campaign?

  Thank you,
  Brittany Roberts

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  Dave Maxham

  • 25 mai 2016 21:23

  Here's how I solved my issue. I have 4500 allowed e-mails. I have 4600 total contacts but only 4300 with e-mail addresses. When I send to "all" Act counts even the contacts without e-mail addresses, therefore I'm over my limit even though there are only 4300 e-mail contacts. I made an "All e-mail" group by searching all contacts for e-mail addresses that contained the @ symbol. This returned all the valid contacts with e-mail addresses (approx. 4300) when I sent to this group instead of all contacts it worked flawlessly as before. Don't know why it would count contacts with no e-mail addresses against my e-mail send quota but it seems to.

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  TherapyWorks

  • 26 mai 2016 20:26

  any resolution? two days of not being able to send is not good

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  Chris Anderson

  • 27 janvier 2017 01:30

  I am having the same send errors, and unfortunately, I just signed up as a new user...........?

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  Act! Team

  • 27 janvier 2017 13:59

  Hello Chris,
  
  Can you confirm if your group of contacts contain any contacts without email addresses?

  
  Thank you,
  Brittany Roberts

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  Tanner

  • 15 février 2017 19:56

  Hi Same issue with me too

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  yanmaneee

  • 28 avril 2020 09:42

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