campaign sending errors

S’abonner

Mary Murphy

• 31 mai 2016 13:22

I have sent a couple of test campaigns and now am getting an error every time I try to send a campaign. The message is that "there is a problem sending your campaign, please try again later" no information on why the campaign won't send.

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  Act! Team

  • 31 mai 2016 13:24

  Hi Mary,

  I am sorry to hear you are having difficulties with your email campaigns. Can you please tell me if you are trying to send a campaign to a direct group or to all your contacts? How many contacts are in your group?

  Thank you,
  Brittany Roberts

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  Mary Murphy

  • 31 mai 2016 13:27

  Hi Brittany, I am trying to send to a direct group with 62 contacts in it. I have tried sending both from the email campaign menu and from the group, neither works.
  thanks, Mary

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  Act! Team

  • 31 mai 2016 16:43

  Hi Mary,

  Thank you for providing the details,. I am going to send you an email to get additional information.

  Thank you,
  Brittany Roberts

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  Dee Williams

  • 4 octobre 2017 23:05

  Hello,

   

  I'm unable to send my campaign. I'm sending an edited template that was provided by Essentials, and my contact list is around 400. There are no special characters in my contacts' email addresses. Please advise.

  Thanks,

   

  Dee

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  Act! Team

  • 5 octobre 2017 08:32

  Hi Dee,

  I'm sorry to hear you're having issues sending.

  I can see from your account that a campaign was successfully sent to 407 people on 10/4/2017 at 6:18:03 PM. Was this the campaign you were having issues with? If you were trying to send an additional campaign, can you confirm how many additional email addresses you were trying to send to?

  Kind regards,

  Dan
  Act! Essentials Team.

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  yanmaneee

  • 28 avril 2020 09:55

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