Change email address

S’abonner

Roger Riddle

• 10 mars 2015 21:31

I want to send an email campaign, but from my business email address not my personal email; which I signed up with. How do I change my email address so that when they receive the email it shows from my business address? Thanks.

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  Act! Team

  • 10 mars 2015 21:42

  Hello Roger,

  Thank you for contacting Act! Cloud.

  The email address attached to your Act! Cloud account can not be changed. The email address is what keeps the Act! Cloud account compliant with the anti-spam policies.

  Kind Regards,
  Brittany Roberts

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  Chris Allen Menz

  • 26 mai 2015 19:40

  If I can't change my email address over some b.s. anti-spam policy then this is a worthless product and that's why I'm currently looking for a replacement. Btw What SPECIFIC anti-spam policies would those be??????

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  Act! Team

  • 26 mai 2015 22:15

  Hello Christopher,

  The Anti-Spam policy is listed when you send an email campaign, you can not send the email without agreeing to it. We are currently working having the ability to change email addresses but do not have a time frame on when the completion date is. If you add a user to your account with the email address you wish to send from you will have the ability to send all the emails from that address if you desire.

  Thank you,
  Brittany Roberts

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  Fawnia Farrar

  • 28 octobre 2015 15:25

  I have this same issue. I don't have a problem using that email address on my account here, as I'm not interested in paying another $10/mo to have a second user. Can my email address be changed with you guys without starting a whole new account and losing all of my contacts, templates and history?

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  Fawnia Farrar

  • 28 octobre 2015 15:29

  Or could I add another user and then remove the original one? And could I do that without paying $20 this month instead of the usual $10?

  -1

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  Chris Allen Menz

  • 28 octobre 2015 15:58

  This and all of the company's replies are all bull####. I have lots of accounts related to my email address and NONE of them say I CAN'T change my email address at any time. So your either forced into paying them more money for a product (with no support anyway) or lose all of your time, effort and information you've entered. I suggest everyone find a better, more customizable product. Trust me they're out there. I don't even have this email address anymore nor do I even work for the company that set it up for me. SMH

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  Act! Team

  • 28 octobre 2015 16:03

  Hi Fawnia,

  Thanks for your post.

  The email address associated with your Act! Essentials account can not be changed. You can use the second email address by adding a second user. We are unable to deactivate the primary email address as that is the address linked to the account, disabling it would disable your account.

  Thank you,
  Brittany Roberts

  -1

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  Fawnia Farrar

  • 28 octobre 2015 19:43

  I have never heard of such a thing. I am inclined to agree with Christopher, unfortunately. It's too bad for Act! Cloud, since that takes them out of competition with even the the lowest end products out there.

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  Paul Distefano

  • 30 novembre 2018 14:46

  Is this true???  I have changed jobs, but am in the same industry and want to maintain the same database.  Does this mean I cannot change my e-mail address to the new company address???  I obviously cannot use my previous company's e-mail domain!

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  Act! Team

  • 3 décembre 2018 14:16

  Hi Paul,

   

  Would you be able to email: success@act.com to discuss this further.

  As we may need to discuss personal details to assist.

   

  Kind regards,

  Daniel Horn

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