I have 91 contacts in a group. I sent an email campaign. It shows that it only sent to 60? Why 60 and not all 91?
I have 91 contacts in a group. I sent an email campaign. It shows that it only sent to 60? Why 60 and not all 91? I am concerned about this as I don't want to send another campaign ending up being duplicated to the 60 people in the group. Please help! Thank you.
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Commentaire officiel
Hello,
Thank you for contacting Act! Cloud.
We are currently testing this error and will provide additional feedback when we have an update. We appreciate your patience while testing.
Kind Regards,
Brittany RobertsActions pour les commentaires -
Hi Sam,
Currently the only known way to find which contacts did not receive the update is manual, steps are listed below.
- Click the Group the campaign was sent to
- Click each contact and view the Activities tab
We are working on improving many features of Act! Cloud, I currently do not have a time frame for this particular portion . I recommend visiting the Product Announcement section of the Community where our Development team will give updates on what they are currently adding and what to add in the next review.
Kind Regards,
Brittany Roberts -
Hi Brittany,
The email feature is really what sold me to ACT and if this is not working properly it makes the whole system useless. Can you please find out what steps are immediately being taken to resolve these issues. I am surprised that a basic feature of the whole program has NOT been worked out and tested already!!!
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We want to keep you informed on a recent Act! Cloud emarketing error. As this is a new error that recently popped up, the development team is working diligently on resolving it. We apologize for any inconvenience or delay this is causing to your email campaigns. I assure you the current behavior is not as intended and we are doing all we can to fix it as soon as possible. As soon as this error has been fixed I will notify you through this thread.
Kind regards,
Brittany Roberts -
LOTS OF INPUT:
In reading the thread, I understand that a fix has been employed a few hours ago. However that still leaves the question unanswered as to who did not get emails. Previously you wrote the following in this regard:
Currently the only known way to find which contacts did not receive the update is manual, steps are listed below.Click the Group the campaign was sent to
Click each contact and view the Activities tabI can assure you that this does not work. In the group that I sent to earlier in the week of 220 contacts, the campaign history showed that 46 were sent. I reviewing every single one of the 220 individually in that group it shows that an email was sent in the activities tab. Consequently the method described above for finding who was not sent, does not seem to work. I just want to know ahead of time if I will be blasting these folks twice if i send to all 220 again. The only other way would be to copy the email addresses of the 46 sent and look each up manually and then remove them from the original group, and send again which unless I hear otherwise, I am about to do. Obviously this will be very time consuming. Curiously enough it exploring the record activities individually ACT CLOUD shows three email activities for each of the 220 records that were sent on that date. I only sent one broadcast email.
On another note, when i started to explore the call list I uncovered that when you click on one of these "hot" prospects, the software responds that they are not a member of any group. However if you look them up individually it states that they are.
All of this is just as an FYI. I have been through numerous beta software situations before and I am sure all of this will be rectified at some point. I still value ACT CLOUD as a tool for my activities. I might also recommend ACT CLOUD and Google calendar integration with Sunrise which is starting to work out very well for me.
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