Contacts Under a Group
To whom it may concern,
It is sort of frustrating, but I added around 400 contacts manually to a specific group. The contacts are still in Act and when I click their name it says they are part of the group. When I specifically click on the group, it says 0 contacts and nobody shows up.
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Commentaire officiel
Hello Christian,
Please try the following Knowledgebase article on how to add contacts to a Group
https://actcloud1.zendesk.com/hc/en-us/articles/203880345Please let us know if you are still experiencing an error viewing the contacts in the desired group.
Kind Regards,
Act! Cloud TeamActions pour les commentaires -
Hello Christian,
Can you please let me know if the error is in regard to adding contacts to a group in Act! Cloud when only importing the contacts or after trying the Knowledgebase article provided?
Can you also provide the type of device and web browser you are using to access Act! Cloud?
Kind Regards,
Act! Cloud Team -
I currently have 3 groups.
When I click on (2) of the groups, it shows all of the contacts in that group. The third group shows none of the contacts, says there are (0) in the group, but when I look at all of my contacts I see contacts that are deemed part of the group that has nothing showing up.
It would be great if we could get this settled.
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Hello Christian,
To provide additional assistance to you regarding this issue can you please provide the type of browser you are using?
Can you confirm if the Group was created when Importing or if the Group was created as a new group from the drop down menu?
Kind Regards,
Act! Cloud Team -
It looks like adding contacts to a group still does not work properly.
I work with imported contacts (from csv-file) and others created in Act! Essentials. Some contacts are in more than 1 group. To add contacts in another group, I first displayed the group 1 contacts and then added these contacts to group 2, as you described above in the knowledgebase. But after having added the contacts to a new (existing) group 2, there is no save button as mentioned in the knowledgebase. Somehow these contacts disappear from the group 2 (and sometimes even from group 1).
There is as well a problem with deleting contacts from a group, because sometimes and somehow all group associations are deleted for the selected contacts.
This is very frustrating, because it does not allow to work properly with groups.
Google Chrome, Version 63.0.3239.132 (official build) (64-Bit)
Thanks for finally solving this issue as fast as possible.
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Is there a problem when the description of the group contains special characters?
In the problematic cases I used "-" and " " (space, both without "). Some groups contain other special characters like "ä", "ö" and "ü", what is quite common in Europe.
I did not detect problems with special characters, except in the activities, where charactes like ">", "?" and "!" are displayed a bit distorted. It would be nice, if this could be solved, too...
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Hi Yvan,
Thank you for contacting Act! Essentials Support.
Unfortunately I have been unable to replicate your issues with groups. Can you confirm whether this happens with new groups or just existing ones? I've tested groups with spaces and hyphens but have not been able to find any problems. Could you also confirm how many contacts you're trying to add to a group at any one time? It may be worth testing the issue in a different browser & clearing your cookies/cache from Chrome.
In regards to your issue with special characters in activities; I have been able to replicate this and will raise this to our developers as a defect. Unfortunately I am unable to confirm when the issue will be resolved at this time.
Kind regards,
Dan
Act! Essentials Team -
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