Malware alert on emarketing emails

S’abonner

Melanie Brookes

• 3 avril 2017 15:14

Hi there

Is anyone else getting a malware alert when creating and sending email templates (see attached pic)?

If so, how can you resolve this?

Many thanks

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  Act! Team

  • 3 avril 2017 15:27

  Hello Melanie,
  
  Thank you for your post. Can you please tell me what web browser as well as the web version you are using? I am going to send the issue to the Act! Essentials IT team.
  
  Thank you,
  Brittany Roberts

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  Melanie Brookes

  • 3 avril 2017 15:31

  Thanks, Brittany.  I've been using Google Chrome.  But an IT colleague has also tested it on Firefox and got the same problem.

  I'd sent emails to customers and one of them had initially alerted me to the problem.

  Many thanks

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  Act! Team

  • 3 avril 2017 15:33

  Thank you Melanie,
  
  I am going to send the browser info to the team and get you an update as soon as possible.
  
  Thank you,
  Brittany Roberts

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  Melanie Brookes

  • 3 avril 2017 15:37

  Thank you.  My worry is that it makes our own website look like it's unsafe (which it is not, as we've had it thoroughly tested today).

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  Act! Team

  • 3 avril 2017 15:45

  Hello Melanie,
  
  I understand, I am unsure why the message is appearing and can confirm it is not just your account. I will send you an update as soon as i receive an update.

  
  Thank you,
  Brittany Roberts

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  Act! Team

  • 5 avril 2017 14:36

  Hi Melanie,
  
  The update has now been completed and all links should be working as normally intended. Can you test the past campaign sent and let me know if you are still getting an error message?

   

  Thank you,
  Brittany Roberts

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  Melanie Brookes

  • 5 avril 2017 15:38

  Hi Brittany

  I've tested the email again and it seems to be working fine now.

  No nasty red warning screens! Are you confident this issue will not reoccur?

  Many thanks

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  • 28 avril 2020 09:43

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