Security Certificate Error

S’abonner

Christine Kavanagh

• 15 mai 2017 13:26

I am receiving an error message that this site's security certificate has expired and I am being warned to not log in. I can find nothing on the site or the internet on how to fix this. I am receiving the following message: "This server could not prove that it is mycloud.act.com; its security certificate expired yesterday. This may be caused by misconfiguration or an attacker intercepting your connection". Has anyone else had this problem and what is the fix?

0

• Commentaire officiel

  

  Act! Team

  • 15 mai 2017 13:28

  Hi Christine,
  
  Thank you for your message, I am unaware of any messages like what you provided happening to Act! Essentials. Can you tell me the web browser you are using as well as the version of the browser?

   

  Thank you,
  Brittany Roberts

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 13:34

  I have used both Chrome and Safari this morning and I'm getting the same message.

   

  1

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 13:41

  for the record, i am using Safari Version 10.1, but I always use Chrome to login  Safari was just a test. I am using Chrome Version 57

  0

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 13:42

  and I just updated to version 58 of Chrome which is the most current and i'm STILL getting the error message about your security certificate. 

   

  0

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 13:44

  Chrome is recommending that ACT! update its security certificates on their extremely useful and helpful site:

  "Your connection is not private" or "NET::ERR_CERT_AUTHORITY_INVALID" or "ERR_CERT_COMMON_NAME_INVALID" or "NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM"

  If you see an error about SHA-1, ask the site owner to update the site's certificate.

  0

  Actions pour les commentaires Permalien
• 

  Act! Team

  • 15 mai 2017 13:47

  Hi Christine,
  
  Thank you for sending me your browser information. I have raised a ticket to the Act! Essentials team for assistance solving the issue. I will send you an update once the issue is resolved.
  
  Thank you,

  Brittany Roberts

  -1

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 13:53
  • Modifié

  I hope it is soon - I've already lost 1.5 hours dealing with this today. My customer experience has been horrible today. I realize this is a "self service" product, but when you guys have an issue with the site, there should be some way to speak to a real person on the phone or via chat to resolve. In the meantime, I'm unable to work because I can't access my traces in my account.

  0

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 14:49

  Brittany, it has been over and hour and now I'm 2.5 hours of lost productivity today. I'd like to hear from someone with a resolve for this today please.

  0

  Actions pour les commentaires Permalien
• 

  Act! Team

  • 15 mai 2017 14:52

  Hi Christine,

   

  Thank you for your post. The team is currently working on the update, unfortunately I do not have an estimated time frame the update will be completed. I will send you an update as soon as I receive word the issue is resolved.
  
  Thank you,
  Brittany Roberts

  0

  Actions pour les commentaires Permalien
• 

  Act! Team

  • 15 mai 2017 16:25

  Hi Christine,

  The update is now completed. Can you please try logging into my account?

  
  Please let me know if you have additional questions.

  
  Thank you,
  Brittany Roberts

  0

  Actions pour les commentaires Permalien
• 

  Christine Kavanagh

  • 15 mai 2017 16:32

  I am able to securely access now. Thanks for the assistance. In the future, I hope you all will consider making it easier and less frustrating for your clients to obtain technical assistance. This was a needlessly frustrating experience.

  0

  Actions pour les commentaires Permalien
• 

  yanmaneee

  • 28 avril 2020 09:43

  vapormax

  offwhite

  yeezy shoes

  jordan shoes

  birkin bag

  nike vapormax

  adidas tubular

  yeezy boost 350 v2

  moncler jacket

  supreme clothing

  golden goose

  kobe shoes

  yeezy 500

  yeezy

  nike cortez men

  moncler outlet

  jordans

  kobe sneakers

  nike air max

  michael jordan shoes

  nike air max 97

  bape hoodie

  yeezy boost 350 v2

  converse outlet

  moncler

  supreme outlet

  vans shoes

  birkin bag

  christian louboutin outlet

  goyard handbags

  supreme clothing

  golden goose sneakers

  timberland boots

  coach factory outlet

  off white shoes

  curry 6

  paul george shoes

  air max 97

  nike air vapormax

  air jordan

  air max 2018

  hogan outlet

  converse outlet store

  adidas yeezy

  michael kors

  adidas ultra

  fila

  kanye west yeezy

  yeezy boost 350 v2

  supreme

  adidas stan smith shoes

  golden goose

  coach handbags

  cheap jordans

  golden goose outlet

  steph curry shoes

  coach outlet

  golden goose

  moncler jackets

  lebron 17

  air jordan

  jordan retro

  moncler

  kyrie 6

  ultra boost

  air force 1

  off white jordan 1

  yeezy boost 500

  nike epic react

  supreme

  christian louboutin shoes

  hermes handbags

  curry 5

  yeezy boost 350 v2

  moncler

  adidas nmd

  balenciaga speed

  nike cortez

  yeezy supply

  ferragamo belt

  birkin bag

  yeezy shoes

  cheap jordans

  supreme

  yeezy shoes

  yeezy boost 350

  air max

  balenciaga triple s

  kd 11 shoes

  vans outlet

  kyrie spongebob

  ferragamo belts

  yeezy boost

  hermes belts for men

  nike max

  curry 6

  michael kors outlet online

  kd 11

  coach outlet sale

  curry 6 shoes

  yanmaneee

  0

  Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.