Billing for ACT 365

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Ted Scallan

• November 01, 2019 14:01

Cannot get into my account and database, as stated in RED, for payment.  This acct was on autopay, may need to update with new or different credit card to continue the service.  This is time sensitive as we are needing access to the data as previously used......Help

Ted 850-377-3625

 

 

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  Act! Team

  • November 04, 2019 12:20

  Hi Ted,

  Thank you for contacting Act! 365 Support.

  I can see that there was a failed payment on your account in October but you then used a new card to make the payment last Friday. Your account is now showing as active so can you confirm whether you're still having issues logging in?

  If so, can you confirm exactly what happens when you do try to log in?

  Kind regards,

  Dan
  Act! 365 Team

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