Editing images for emarketing templates

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Amy Barker

• May 13, 2019 15:38

Hi, 

I am trying to edit images for emarketing templates but I can't get the editor to work. I just want to resize the images but any button I press just brings up a loading icon and never loads.

I notice that Aviary that powers the image editor has been closed down, is this why I can't edit? 

Is there an easier way to resize an image to make it fit better in the space?

 

Thanks

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  Act! Team

  • May 14, 2019 08:16

  Hi Amy,

  Thank you for contacting Act! 365 Support.

  Unfortunately the issue you're experiencing with the image editor has been raised as a product defect. In the meantime, any images would need to be edited before uploading them to 365.

  The defect in question is still under investigation so I'm not able to provide a timescale for when this will be resolved.

  Kind regards,

  Dan
  Act! 365 Team

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  Amy Barker

  • May 16, 2019 09:37

  Hi Dan, 

   

  Thanks for getting back to me. 

  Please can you let me know how I can make the images fit into the space I am trying to fill. There doesn't appear to be the facility to drag to enlarge but the images are not filling the block as expected. 

   

  Many thanks

  Amy

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  Act! Team

  • May 17, 2019 08:06

  Hi Amy,

  The images generally wont scale to fill a whole block if they're too small to preserve quality. 

  This article contains some information on image sizes that may help.

  Kind regards,

  Dan
  Act! 365 Team

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