Forgot Password
When I click 'forgot password' I am asked for my email and an answer to a security questions. Once authenticated, an email is sent to me with a link to follow to reset the password.
When I follow the link the first step is to enter current password.........But I forgot it!!! That is why I clicked the link titled 'forgot password'!!! How stupid is this?
My email and security question were authenticated but I cannot reset the password without the original password??!! Come on, ACT. You need to do better than this.
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Hi Katie,
I am sorry to hear that you are experiencing an issue in getting your password reset.
I have just completed the same request on my own essentials database.
As you say, I click the 'Reset my password' link, this emails a reset token in the form of a specific to you link. When I click on the link it takes me to this screen:-
Could you try resetting your cookies and cache and trying to click the link again, however you may need to generate a new one.
This is exactly how the product was designed pertaining to password resetting.
Please let me know if you are still experiencing an issue and I can raise it to the developers.Regards,
Cam
Act! Essentials Team
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