Forgot Password

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1 comment

  • Act! Team

    Hi Katie,

    I am sorry to hear that you are experiencing an issue in getting your password reset.

    I have just completed the same request on my own essentials database.

    As you say, I click the 'Reset my password' link, this emails a reset token in the form of a specific to you link. When I click on the link it takes me to this screen:-

     

    Could you try resetting your cookies and cache and trying to click the link again, however you may need to generate a new one.

     

    This is exactly how the product was designed pertaining to password resetting.

    Please let me know if you are still experiencing an issue and I can raise it to the developers.

    Regards,

    Cam
    Act! Essentials Team

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