Send as

Comments

13 comments

  • Act! Team

    Hi Dan,

    Thank you for contacting Act! Essentials Support.

    Can you confirm which user specifically that you're unable to see in the 'send as' list? Is this issue also specific to one user or are multiple missing from the list?

    I've also noticed that some of the email addresses associated with your E-Marketing account seem to have a % sign instead of an @ sign in their address. Can you confirm whether this was how they were originally entered?

    Kind regards,

    Dan
    Act! Essentials Team

    0
    Comment actions Permalink
  • Dan Ogdon

    Thanks for the quick response.  Yes there are others that are not showing as well that should be.  On the flip side, there are some showing that shouldn't be.  I need to get an email out this morning, any thoughts?  Thank you.

    0
    Comment actions Permalink
  • Act! Team

    Hi Dan,

    Can you provide me with a list of the missing users as well as the ones that are still showing but shouldn't be?

    I think we're going to have to get the development team to take a look once we have the list of email addresses.

    Kind regards,

    Dan
    Act! Essentials Team

    0
    Comment actions Permalink
  • Dan Ogdon

    Hello - the one we want to have showing is california@westland-inc.com

    0
    Comment actions Permalink
  • Act! Team

    Hi Dan,

     

    Can I have a list of the users that are displaying that shouldn't be as well please. I need to raise this to DevOps asap. I am going to raise it now and then I can add the ones that display that shouldn't as an addendum. 

     

    Cam
    Act! Essentials Team

    0
    Comment actions Permalink
  • Dan Ogdon

    Sure.  I ran it as a test to see if turning one of the users off that were showing, to see if it would remove them from the list.  For example, currently l.braun@westland-inc.com is turned off to use e-marketing - but still shows up in my send as pick list.  Where as california@westland-inc.com is turned on, but does not show up.

    0
    Comment actions Permalink
  • Act! Team

    Dan,

     

    If you go into your Essentials Profile and then into Manage users. 

    Can you see the California Users. Are they showing as the correct email:-

    california@westland-inc.com or california%40westland-inc.com ?

     

    Regards,

     

    Cam
    Act! Essentials Team

     

    P.S. I've already raised to DevOps. 

    0
    Comment actions Permalink
  • Act! Team

    Hi again Dan,

     

    I'll let DevOps know. (Case 3704)

     

    Cam

    0
    Comment actions Permalink
  • Dan Ogdon

    they are showing california@westland-inc.

    0
    Comment actions Permalink
  • Dan Ogdon

    Any update?

    0
    Comment actions Permalink
  • Act! Team

    Dan, 

     

    I'm sorry but at the time of typing this, we haven't had an update from Dev/Ops yet. I have already sent an email chasing.

    Both Dan and I are UK based and if I don't get an answer in the next 10 minutes, it'll be tomorrow 09:00 GMT before we have an update for you. 

     

    Cam
    Act! Essentials Team.

    0
    Comment actions Permalink
  • Dan Ogdon

    I am now getting an error message when I try to navigate to e-marketing.  Only thing changed is that I added a user.  

    0
    Comment actions Permalink
  • Act! Team

    Hi Dan, 

     

    Sent you an email.

     

    Rgds,

     

    Cam
    Act! Essentials Team.

    0
    Comment actions Permalink

Please sign in to leave a comment.