Error Campaign Erro - There was an issue sending your campaign.

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Nicole Pritchett

• August 11, 2016 16:15

When I attempt to send an email campaign in Act Essentials I get the following error message.

"There was an issue sending your campaign.
Your email campaign can not be sent at this time.
Please try again later."

My plan allows for 500 contacts, I'm only sending to 189 contacts. I've attempted to test another group of 97 contacts and received the same error.

I was able to send a test message using the same template to myself and one other person and it worked.

I logged out and logged back in, same error.

Please help.

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• Official comment

  

  Act! Team

  • August 11, 2016 16:22

  Hello Nicole,

  Thank you for your post. Sorry to hear you are having difficulties with the emarketing sends. I have checked with our server team and there have been no issues with campaigns sending and you have more than enough send limit available.

  I would recommend sorting through your group and review the email addresses, if there is a contact without email address in the group that can prevent the send from processing. Also if the email address is not complete the campaign will not send.

  Please let me know if either of those recommendations helps with your send.

  Thank you,
  Brittany Roberts

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