Export/Import Database for Account and Close User to be re-added under another account.

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Michael Chernick

• August 10, 2016 14:42

As of now we have 2 accounts,

We would like to have the rickcohen account as the head and have mchernick as a user under that account sharing the same database. But right now mchernick has all the contacts and we would like to export them to the rickcohen account and make mchernick a user under him. Please contact us in regards to how to accomplish this.

Thanks

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• Official comment

  

  Act! Team

  • August 10, 2016 14:46

  Hello Michael,

  Thank you for your post. Currently there is no way to combine the two accounts. You can export the contact data needed from account mchernick into account rickohen. If you used a particular email address for account mchernick it can not be used under the rickohen account, as it is already tied to a separate Act! Essentials account. Please see the knowledgebase article below on how to export your contact data. https://actcloud1.zendesk.com/hc/en-us/articles/201534989-How-do-I-Export-my-contacts-

  For your privacy I have edited the original post and removed your email address from others.

  Please let us know if you have additional questions.

  Thank you,
  Brittany Roberts

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