Sending a campaign

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Iain Cahill

• June 06, 2016 09:19

I have been trying to send a marketing campaign for the last 2 days and it is giving an error message. The same issue has happened with by Colleague

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• Official comment

  

  Act! Team

  • June 07, 2016 13:40

  Hello Iain,

  Thank you for your post, when we were troubleshooting the issue we found it was caused 1 of 2 things.
  1. there is a contact within your emarketing group without an email address, this contact is preventing the campaigns from sending
  2. If a contact with special characters in the email address were imported the special character is converted to a ? or a diamond, these are preventing the campaign from sending.

  Please review your contacts, if neither of these scenarios match your experience please let us know.

  Thank you,
  Brittany Roberts

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• 

  Iain Cahill

  • June 06, 2016 09:23

  There was an issue sending your campaign.
  Your email campaign can not be sent at this time.
  Please try again later.

  This is the error message.

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