Users cannot log in

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Steve Getman

• August 06, 2015 22:01

My credit card on file expired. Rather than notifying me, Act deactivated my account. As the main user, I was able to log in and add a new credit card, so no problem there.

None of my users can log in however. They get a screen that just says "An error has occurred". The users do still show up in my manage users screen but I noticed that my plan has reverted to one user. If I try to re-add one, I get a message that the email already exists. So we appear to be at an impasse.

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• Official comment

  

  Act! Team

  • August 07, 2015 14:55

  Hi Steve,

  Happy to hear the account adjusted. Please let us know if you have any additional questions.

  Thank you,
  Brittany Roberts

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  Steve Getman

  • August 06, 2015 22:29

  Cancel that, it seems to have resolved itself..

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