Lost templates, campaign history and images

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Kent Madsen

• May 06, 2015 23:32

I changed plan levels and lost all my templates, image library & campaign history. How do I get them restored?

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  Act! Team

  • May 06, 2015 23:37

  Hi Kent,

  We are sorry to hear that your templates have gone missing. Can you please let me know if the directions in the link below help? Can you tell me when you upgraded your account?

  https://actcloud1.zendesk.com/hc/en-us/articles/202158415-How-do-I-select-and-edit-an-Emarketing-Template-

  Thank you,
  Brittany Roberts

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  Kent Madsen

  • May 07, 2015 01:04

  The link is just how to select and edit. I just updated this afternoon. I had about 10 templates and a couple months of campaign history so I'm familiar how to edit/create templates. All has been lost out of the email marketing sections.

  The contacts and their individual history is there still.

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  Act! Team

  • May 07, 2015 15:47

  Hi Kent,

  Can you confirm for me if the email address for your Act! Cloud account is the same as your Act! Cloud community account? I would like to pass it on to see what may have happened to your templates.

  Thank you,
  Brittany Roberts

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