I cannot login to my account

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sherman perryman

• December 16, 2014 20:34

When I login it sometimes says my account isnt active or it goes directly to my profile page (https://mycloud.act.com/#/account/profile) and at the top of it it says trial expired buy now. I already put in my billing info and I still cannot access my account. This all happened when I tried to send out an email yesterday.

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  Act! Team

  • December 16, 2014 20:47

  Thank you for the update.
  Can you please try clearing out the browser history for Act! Cloud? I have looked up your account information and it shows it is a paid active account.

  Kind Regards,
  Act! Cloud Team

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  Act! Team

  • December 16, 2014 20:43

  Hello Sherman,

  Can you please verify how often this error is occurring as well as some additional details such as the browser and version you are using?
  Yesterday there was a scheduled maintenance that did effect gaining access to the site.

  Kind Regards,
  Act! Cloud Team

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  sherman perryman

  • December 16, 2014 20:45

  I am using Chrome and I have also tried Safari and both are the same. It is occuring just how I stated it. It is saying that I need to buy now and I already have.

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