Failed import - urgent

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James Burchell

• November 18, 2014 17:19

Hi, We have just imported over 8,000 contacts - this was apparently successful however no contacts are showing. I have logged out and back in but still nothing. We have paid for 10,000 email recipients so please come back to us as to what has gone wrong/ what we can try to fix it. We need this up and running asap...
Thank you, Clare (on behalf of James)

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• Official comment

  

  Act! Team

  • November 18, 2014 17:40

  Hi Clare,

  As you are uploading a CSV file please see the article below to ensure it is mapped correctly.
  https://actcloud1.zendesk.com/hc/en-us/articles/203012545

  Kind Regards,
  Act! Cloud Team

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  Act! Team

  • November 18, 2014 17:26

  Hello Clare,
  Thank you for your post.
  Can you please tell me how you tried importing your contacts (CSV, Google, iCloud or VCF)?

  Kind Regards,
  Act! Cloud team

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  James Burchell

  • November 18, 2014 17:35

  Thanks for your reply - it was via CSV file...

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  James Burchell

  • November 19, 2014 16:14

  Hi Brittany,
  Thanks so much for the info, I re-formatted the sheet to exactly the same as on the list and they have now imported into the cloud successfully!
  Thanks for your help,
  Clare

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