More contact import issues...

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Art Hughes

• November 19, 2014 21:50

I am continuing to have issues with upload contacts via CSV. The most important one right now is that there is no error logging or reporting when a contact isn't imported. The most recent file I uploaded had 38 contacts. It said 37 imported successfully, but didn't tell me which one didn't.

That is a major functionality flaw. Without reporting which contact didn't import, you have to cross reference every import with your file and find the missing one(s) through process of elimination. That is absurd to have to do....

The import dialog confirmation is also broke in the numbers it reports back. My most recent import was of 1 record, and it said "Imported 96 of 96 contacts". I have seen similar discrepancies in the past as well.

The import of clients into the system should really be a focus of your development and it seems like it was almost an afterthought. It is extremely buggy compared to the process of adding a client manually.

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• Official comment

  

  Lindsey Weinig

  • December 01, 2014 21:18

  Hi Art,

  Thank you for your feedback. I have entered your request into our feedback system. For future feature modifications/additions you may want to use our feedback collection tool for more immediate submission, by selecting the blue word bubble in the bottom right corner when logged into Act! Cloud.

  Kind Regards,
  Act! Cloud Team

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  patrick

  • August 03, 2015 00:14

  I am having this same import issue a previous. systems says all 154 were imported. only 1 is showing. tried several time. a bit disturbing and frustrating.

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