HELP - Account canceled - “Your account has been canceled. Please update your billing information to continue using Act! Essentials.”

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benjamin

• September 20, 2017 16:06

Hello,

As others personns in the community, today, after accessing out ACT! Essentials account as usual, we received the following message:

“Your account has been canceled. Please update your billing information to continue using Act! Essentials.”

After trying to update our Credit Card data (our card is ok), the system returns always the same answer.

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  Act! Team

  • September 20, 2017 16:09

  Hi Benjamin,

   

  We believed the issue to have been resolved. Can you please confirm the email address used to register your account and in which currency you are attempting to pay in.

   

  Cam
  Act! Essentials Team.

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  benjamin

  • September 20, 2017 16:26

  benjamin@studio-gepetta.com

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  Act! Team

  • September 20, 2017 16:31
  • Edited

  Thank you Benjamin, I have escalated the case to my operations team.

  Cam
  Act! Essentials Team

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  benjamin

  • September 20, 2017 16:39

  in euros

   

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