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There was an issue sending your campaign. Try again later. Please tell me what the issue is. All the addresses have an email address . The first batch of 39 sent out was perfect but the second batch isn't working. Please help!

There was an issue sending your campaign, try again later.  I have tried many times and the problem still persists.  You don't tell me what the issue is so that I can resolve it.  All the email addresses are correct. Please resolve this for me.

John David Martin

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Hi John,

I've checked your account and all seems well from that side.

Are you able to send your campaign to just yourself? If not, are you able to send a different template to yourself? Have you ever sent this template before?

Kind regards,

Dan
Act! Essentials Team

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Hi John,

 

Thanks for coming back to us. Can you confirm whether you were able to send the test email with a different template to yourself. As Dan said, everything appears to be okay from our end. We need to complete this test before escalating.

 

Cam
Act! Essentials Team

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Hi John,

Thank you for contacting Act! Essentials Support.

Can you confirm how many contacts you're trying to send to as well as the email address you're using for E-Marketing?

Kind regards,

Dan
Act! Essentials Team.

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HI Dan,

Thank you for getting back to me. It is still not working. All we are trying to do is send the template to the second batch of addresses.  It was successful the first time and don't understand why it is not working for the second time.  Look forward to your comments and help.

John David Martin 0 votes
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Hi Cam,

 

Yes, the test was done and was successful but still no movement on getting the second batch sent out. I have tried. Frustrating!

John David Martin 0 votes
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Hi John,

As everything looks fine with your account, I have escalated your issue to our E-Marketing manager. I will be in touch once I receive a reply.

Kind regards,

Dan
Act! Essentials Team

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Hi John,

I've sent you a direct message to obtain some further information.

Kind regards,

Dan
Act! Essentials Team

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