There was an issue sending your campaign. Try again later. Please tell me what the issue is. All the addresses have an email address . The first batch of 39 sent out was perfect but the second batch isn't working. Please help!

Comments

9 comments

  • Dan Walker

    Hi John,

    I've checked your account and all seems well from that side.

    Are you able to send your campaign to just yourself? If not, are you able to send a different template to yourself? Have you ever sent this template before?

    Kind regards,

    Dan
    Act! Essentials Team

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  • Dan Walker

    Hi John,

     

    Thanks for coming back to us. Can you confirm whether you were able to send the test email with a different template to yourself. As Dan said, everything appears to be okay from our end. We need to complete this test before escalating.

     

    Cam
    Act! Essentials Team

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  • Dan Walker

    Hi John,

    Thank you for contacting Act! Essentials Support.

    Can you confirm how many contacts you're trying to send to as well as the email address you're using for E-Marketing?

    Kind regards,

    Dan
    Act! Essentials Team.

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  • John David Martin

    I have 41 contacts and the email address for E-Marketing is: david@medmarketingpublications.com

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  • John David Martin

    HI Dan,

    Thank you for getting back to me. It is still not working. All we are trying to do is send the template to the second batch of addresses.  It was successful the first time and don't understand why it is not working for the second time.  Look forward to your comments and help.

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  • John David Martin

    Hi Cam,

     

    Yes, the test was done and was successful but still no movement on getting the second batch sent out. I have tried. Frustrating!

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  • Dan Walker

    Hi John,

    As everything looks fine with your account, I have escalated your issue to our E-Marketing manager. I will be in touch once I receive a reply.

    Kind regards,

    Dan
    Act! Essentials Team

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  • Dan Walker

    Hi John,

    I've sent you a direct message to obtain some further information.

    Kind regards,

    Dan
    Act! Essentials Team

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  • John David Martin

    Thanks Dan

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