Managing users - billed for deactivated users.

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Melinda McLaughlan

• April 03, 2017 15:33

I need help.  As I have had turnover, I have deactivated users.  However I am still being billed for those users.  I need deactivated users to be deleted and billing to stop.  

Meanwhile, the last user I set up is not showing up, however I am being billed for him too.  

Please help!  

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• Official comment

  

  Act! Team

  • April 03, 2017 16:01

  Hi Melinda,

  Thank you for your post. I am going to send you an email requesting additional account details.
  
  Thank you,
  Brittany Roberts

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  Osvaldo Rodriguez

  • August 11, 2017 16:11

  Please contact me for the same issue, I have been being billing over a year for 2 deactivated users.  I reached out in October 2016 but still the issue remains unresolved.   Deactivating a User should also stop the billing, I can't understand how you can continue to bill but not give an option to stop it.   I contacted your billing department and not one person was able to assist, I was told to send an email, that's just insane.    

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  Act! Team

  • August 15, 2017 13:10

  Hi Osvaldo,

  I have sent you a direct message to obtain further information from you.

  Kind regards,

  Dan
  Act! Essentials Team

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