Error when creating emarketing template

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deb arnold

• March 30, 2017 13:41

Hello-I'm trying to create my first emarketing email.  I have followed the instructions on this site.  When I enter the name of my template in the "copy to templates" box and hit "copy" I receive the error:  "an error has occured while trying to launch the editor".  I'm using Firefox and the Essential version is 3.7.0

Thank you

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• Official comment

  

  Act! Team

  • March 30, 2017 14:06

  Hello Deb,

  
  Thank you for your post. I have checked with the support team and they are currently working on an error related to the emarketing side of Act! Essentials. I will send you an update as soon as the error is resolved.
  
  Thank  you,
  Brittany Roberts

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  Act! Team

  • March 30, 2017 14:16

  Hi Deb,

  
  I have received conformation that the error was resolved. Can you please try editing and saving a template? Can you give me an update when completed if it was successful?

   

  Thank you,
  Brittany Roberts

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  deb arnold

  • March 30, 2017 14:17

  It is working now. Thank you!

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