Outlook add-in keeps asking me to log back in to my contacts database

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Jay Walters

• 14 December 2018 16:45

I am currently evaluating the 14 day trial to see if ACT 365 will work for my small business of 5 people to replace our old ACT Premium 2011 version 13 database. However, while working in my Outlook email I will get an error message saying there was an error retrieving your contacts from your database. Try logging into the Outlook Add-in again. This seems to happen when my laptop goes into sleep mode and I wake it up to continue working. Will this continue once I commit to the paid version of Act 365? Thank you for any help that you can provide.

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  Act! Team

  • 17 December 2018 17:22

  Hi Jay,

  I've sent you an email to get some further information.

  Kind regards,

  Dan
  Act! 365 Team

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  Stephen Philips

  • 27 February 2019 14:35

  Jay,

  Did you get any response?

  There was an error retrieving your contacts from your Act! database. You may try again or reset the Add-in and logon again. If this doesn't resolve the issue, please contact your Act! administrator

   

  Have to reset the add-in multiple times each day.  Sounds like we have the same issue.

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  Act! Team

  • 28 February 2019 09:15
  • Edited

  Hi Stephen,

  I've sent you an email to get some further information.

  Kind regards,

  Dan
  Act! 365 Team

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