Act! 365 - The campaign by email can not be sent at this time

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Juan Otero

• 28 August 2018 18:40

There is a Act! 365 user  that you are receiving this error message -

 

The campaign by email can not be sent at this time

 

 and recently acquired the PRO account of Act! Emarketing that allows you 2500 Contacts for your mail campaigns

 

It may be that some maintenance is being done on the Act! Emarketing  server

Thanks for any idea by email to marketing@microcontrol.com.ar

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  Act! Team

  • 29 August 2018 08:28

  Hi Juan,

  Thank you for contacting Act! 365 Support.

  I've tested sending a campaign from my account and it seems to be working fine. We're not aware of any service outages yesterday either.

  Can you confirm that all of the contacts that you're sending to have valid email addresses? Can you also try to send a test campaign to just one person?

  Thanks,
  Act! 365 Team

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  Juan Otero

  • 29 August 2018 14:47

  Thanks for your quick response - The User Says ...

  I already validated the email addresses (I deleted the bounced and deactivated mails)
  
  I sent a campaign to only one person and it was sent correctly and it arrived perfect.
  
  I still have the problem with a group of 983 contacts, I keep throwing the same error.

   

  Thanks Act! 365 Team for any help...

  Act! 365 USER:  Sebastian Pilolla - marketing@microcontrol.com.ar - MICROCONTROL ARGENTINA

   

   

  .....  JUAN CARLOS OTERO - Act! Support for Latin America and the Caribbean
  

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  Act! Team

  • 29 August 2018 15:24

  Hi Juan,

  I've sent you an email to get some further information.

  Kind regards,

  Dan

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