Who is the Genius Who Scheduled Maintenance at 9am on a Friday morning?

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Christine Kavanagh

• 29 June 2018 13:17

How long will this outage last as I am unable to access contacts or do any of my work this morning because the site is down. #EpicFail

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  Christine Kavanagh

  • 29 June 2018 14:23

  The site is still down over an hour later. An update on when it will be live again would truly be appreciated!

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  Andy Palmer

  • 29 June 2018 15:21

  Hi Christine,

  I'm really sorry for the extended downtime, we'd expected the latest update on Emarketing to take around two hours, and unfortunately it's taken longer than anticipated.  We thought that we'd be back up well before 9am EST.

  I know this is no consolation to our users and can only apologize.  As you can imagine once we start a deployment we have to let it run through.  I've got the developers looking at any way we can speed up this process as their number one priority. 

  So sorry for any disruption this has caused you.

  Andy Palmer

  Head of Act! Essentials

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  Catherine

  • 29 June 2018 15:36

  Can you please send an email to users when the system is back up so that we don't have to continue to check?

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  Act! Team

  • 29 June 2018 15:58
  • Edited

  Hi Catherine*,

  That's a great idea, We'll send out an email to all the active accounts as soon as we're up and running again.

   

  Regards,

   

  Cam
  Act! Essentials Team.

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