Facebook integration

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7 comments

  • Act! Team

    Hi Paul,

    Thank you for contacting Act! Essentials Support.

    Can you confirm whether you've followed the steps in the below article to link your Essentials/Facebook accounts together first? The option to add an image from Facebook will be greyed out until these steps have been followed.

    How do I connect to Facebook?
    https://actcloud1.zendesk.com/hc/en-us/articles/201534809-How-do-I-connect-to-Facebook-

    Unfortunately we do not offer an integration for LinkedIn at this time.

    Kind regards,

    Dan
    Act! Essentials Team

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  • Paul Distefano

    Dan,

     

    Yes, I can!

    As I stated in the first line of my original post, nothing happens.

    When I go to the Apps & Integrations page and click on the Facebook button, the only thing that happens is that the page refreshes itself.

    The item listed as step 5 in the article you referenced, "Allow access by clicking Accept and enter connection login details if needed" never happens.

    The page just refreshes itself and I am stuck in a loop!

     

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  • Act! Team

    Hi Paul,

    Thanks for getting back to me.

    Could you test trying to set the integration up in a different browser? I've tested doing so on my machine in Chrome and can't replicate any issues. It may be cookies/cache issue in your chosen browser so I'd recommend clearing those out too.

    Kind regards,

    Dan
    Act! Essentials Team

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  • Paul Distefano

    I am using Chrome.  I will try clearing the cache and cookies and let you know.

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  • Paul Distefano

    OK, so I cleared the cache and cookies.  The next time I went into My Profile, selected Apps & Integrations, and chose Facebook....... It took me to a Facebook login screen.  I logged in with my FB account and password.  Went back to Act Essentials and nothing was any different.  Am I misunderstanding something about how this is supposed to integrate with Facebook???  I then went to one of my contacts, who m I know is also a Facebook friend.  I go to edit his contact info and under the smiley, it says NO IMAGE.  When I click in the box under smiley to bring down the drop-down menu, Facebook is still grayed out. 

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  • Act! Team

    Hi Paul,

     

    I have just tried to replicate the issue, I have just connected my facebook account to Act! Essentials. I have gone into a contact I know has facebook. (It's my sister) and I know that the email address is used for facebook.

    I click on contact in Act! Essentials and I try to edit the image. It is not pulling anything through from Facebook.

    I am therefore raising this as a defect to the developers. If Facebook have made changes behind the scenes and it no longer works then our developers will need to fix this. 

     

    As soon as I have further information, I will come back to you.

     

     

    Cam
    Act! Essentials Team

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  • Paul Distefano

    OK...... that is what I am getting.  USE FACEBOOK is grayed out for me as well.  Well....... we have eliminated one possible problem, ME!

    I look forward to hearing what your developers find out.

    Thanks.

    PD

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