Missing Contacts

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David Hillman

Hi,

I just imported 192 contacts from a CSV file to the group "restaurants".

The import window said 192 contacts were imported but the group shows 120.restaurants. Where are the missing 72 contacts?

Also, I created a new group yesterday called "restaurants with email" and manually moved 9 contacts from "restaurants" to "restaurants with email".
Today they are not there. I tested this with Chrome and IE.. Same problem.

Please email or call me with a solution. Thanks

 

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  • Act! Team

    Hi David,

    Thank you for contacting Act! Essentials Support.

    Could you provide a copy of your spreadsheet for me to troubleshoot? If possible, please forward a copy to success@act.com so we can take a look.

    In regards to the contacts that are now missing from your group; do they still exist in the database as contacts at all?

    Kind regards,

    Dan
    Act! Essentials Team

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