Email Campaign Won't Send

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Wendy Madonna

• 02 March 2018 17:06

I've used this same list before with no trouble.  In fact, I've removed any bounced emails from the previous campaign.  Now it says this:  There was an issue sending your campaign. Try again later.   Any thoughts on the issue now?  Thanks

 

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  Act! Team

  • 02 March 2018 17:26

  Hi Wendy,

   

  I believe I have supported you previously with a similar issue.
  
  When you get a message like this, it is usually a missing email address or a contact does not have an e-mail address, and has an alternative email address.

  Could you please individually check each contact has a valid email address in their email field and not alternative email.

   

  Act! Essentials can only send e-marketing messages to the email address field. It will fail if a missing email is detected.

  
  Warm Regards,

   

  Cam
  Act! Essentials Team.

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  Wendy Madonna

  • 02 March 2018 17:41

  Yes, I just found the issue.  All had email addresses but one of the contacts wasn't working properly.  Thank you!

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