Emarketing not working

Comments

4 comments

  • Official comment
    Act! Team

    Hello Geoffrey,

    Thank you for your post. Can you please view the Report of your emarketing campaign to preview if it is still queued or if there are results from contacts opening and clicking your email?

    Thank you,
    Brittany Roberts

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  • Geoffrey Crosby

    I would love to but, as I stated above, there is absolutely no record of it in the campaign manager or history. It's literally just disappears. I hit send and it gives me a dialog box that says the status of the campaign is pending and it is in the queue, and then it's gone. Nothing. No history. No error report. No nothing. It is as if I hadn't ever attempted to send the campaign.

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  • Act! Team

    Hi Geoffrey,

    I am going to reach out to the Emarketing team as I see a campaign was sent for you on November 1, 2016. I will send you an update as soon as possible.

    Thank you,
    Brittany Roberts

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  • Geoffrey Crosby

    I'm not trying to be a jerk but, if the campaign I am having issues with doesn't show in the campaign history then the campaigns that do show in the history must not be the ones I am speaking of. Correct? There are three completed campaigns. All are to 1 recipient. That I don't have an issue with. It is emailing to my 200+ contacts that is at issue. That is the reason I upgraded to the monthly fee service.

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