Delete Deactivated User

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Osvaldo Rodriguez

• 10 October 2016 18:44

HI,

I deactivated a user about a year ago and I added another user months ago assuming the billing would carry over to the new user. Now I found that I am being billed for 3 users instead of only 2 users. This is very deceptive and misleading, especially when we can add billing but not remove billing. Please contact me to resolve this billing issue as I have already overpaid for this service for an inactive user for over a year.

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  Act! Team

  • 10 October 2016 19:11

  Hello Osvaldo,

  We can help assist you with removing the third user from your account via direct message.

  Thank you,
  Brittany Roberts

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  Osvaldo Rodriguez

  • 11 October 2016 13:13

  Who do I direct message?

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  Act! Team

  • 11 October 2016 13:46

  Hello Osvaldo,

  A message was sent to you yesterday, I will send out another for you now.

  Thank you,
  Brittany Roberts

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