Emarketing

Comments

11 comments

  • Official comment
    Act! Team

    Hello Tanner,

    I am sorry to hear you are having trouble accessing the emarketing portion of your account. Can you tell us if you have tried using any other browsers?
    Thank you,
    Brittany Roberts

    Comment actions Permalink
  • Tanner

    I just tried in firefox, same thing

    0
    Comment actions Permalink
  • Act! Team

    Hi Tanner,

    Thank you for checking a second browser. Can you confirm what Operating system you are using on your Mac?

    Thank you,
    Brittany Roberts

    0
    Comment actions Permalink
  • Tanner

    Version 10.11.5

    0
    Comment actions Permalink
  • Act! Team

    Hi Tanner,

    We have tested the emarketing portion of the account on Safari 9.1.1 and are able to access without any error messages. Can you try accessing your account from a different device?

    Thank you,
    Brittany Roberts

    0
    Comment actions Permalink
  • Tanner

    HI,

    Just checked on another mac 10.10.5 Still same issue

    0
    Comment actions Permalink
  • Tanner

    im in phoenix if they want to swing by lol

    0
    Comment actions Permalink
  • Tanner

    HI, Any updates?

    0
    Comment actions Permalink
  • Act! Team

    Hi Tanner,

    Thank you for your update. Just checked with the team and we are unable to replicate your experience. I am sending you an email to try and gather additional information.

    Thank you,
    Brittany Roberts

    0
    Comment actions Permalink
  • Tanner

    Still waiting for a solution, "Internal" Ticket created 9/6 and still no follow up to us. What is going on with your product

    0
    Comment actions Permalink
  • Act! Team

    Hello Tanner,

    Thank you for your post, we apologize for the delay and are still working on your ticket. We will provide an update as soon as possible.

    Thank you,
    Brittany Roberts

    0
    Comment actions Permalink

Please sign in to leave a comment.