Received notice that our "account has been canceled. Please update your billing information to continue using Act! Essentials." due to our bank has updated our credit cards to the new chip card last week thus our info changed. We forgot about updating billing information with ACT!Essentials until today. However when we login to our account and edit the payment information to the new card and hit "confirm changes" to save & update we get the following error message and it still displays old credit info:
"An error occurred while processing your billing information. Please review your information and try again. An error occurred while saving!"
We have tried over and over and still get this message. I've even called ACT! toll free number listed on contact us page Denver CO headquarters and was told by multiple people no one can help with the ACT!Essentials as it is selfsufficient and runs on its own. I was told only this community can help...please help! I need to be able to update our credit card and get our program back up as its been down since late Friday afternoon.
Please sign in to leave a comment.