Unable to update billing credit card; get an error occurred while tyring

Comments

12 comments

  • Act! Team

    Hi Kristen,

    I am sorry to hear you are having trouble updating the card on file. Can you please changing the EXP date to reflect mm/yyyy? Can you let me know if that allows the payment to process?

    Thank you,
    Brittany Roberts

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  • Kristen

    Hi Brittany,

    Unfortunately No, that did not work. I still get the same message even using mm/yyyy. Help

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  • andrew mcnally

    I am having the same problem - anyone got an answer. When I try to change card details it just says an error occurred

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  • Act! Team

    Hi Andrew,

    I am going to send you a direct message to get additional information from you.

    Thank you,
    Brittany Roberts

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  • Robert Copland

    I have the same issue

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  • Act! Team

    Hi Robert,

    I've sent you an email to get some further information from you.

    Kind regards,

    Dan
    Act! 365 Team

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  • Brittany Baer

    I am unable to update my credit card and access my account. Please help. 

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  • Act! Team

    Hi Brittany,

    I've sent you an email with some further information.

    Kind regards,

    Dan
    Act! 365 Team

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  • Jürg Hess

    I have the same problem. Every time I want to send my credit card details for the subscription I get an error message. How can get the payment process working?

    Thank you

    Juerg

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  • Act! Team

    Hi Juerg,

     

    We have been experiencing issues with the payment system. We have now applied the fix to the production servers. Could you do a hard refresh on the website - That's Ctrl & F5 on the keyboard and then try to setup the subscription again please.


    Regards,

    Cam
    Act! 365 Team.

     

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  • MBA ICC Sponsorship

    Hi, 

    I am getting the same problem. I tried using the correct date format and I have also tried to do a hard refresh. So far I have been unsuccessful in changing my credit card details. 

    Additionally, I tried to cancel my subscription to test what would happen. I was successful in cancelling but now i cannot resume my subscription. 

    Please assist!

    Thanks,

    Stephane

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  • Act! Team

    Hi Stephanie,

    Thank you for contacting Act! 365 Support.

    I've sent you an email directly containing some further information.

    Kind regards,

    Dan
    Act! 365 Support

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