Facebook not connecting

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Rick Hagar

• 17 August 2016 18:14

Greetings - I am using the essentials trial account, trying to determine if I want to become a permanent user. Having some issues. 1) When trying to add photo to my contacts, and I use the Facebook option - nothing seems to be connecting. It shows I am connected to Facebook under integrations, however nothing comes up when I attempt to link a photo to a contact.

Also, the mobile site is saying incorrect login credentials even though I am able to log in using same credentials on my computer. I use Safari and iPhone. Any help?

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• Official comment

  

  Act! Team

  • 08 June 2018 12:38

  Hi Andy,

   

  Thanks for reply to an older thread on the community. I have just tried to integrate my own facebook account in my Act! Essentials  database and I am getting the same error that you are getting. I have flagged this with the developer team.

  What should be happening is that the facebook page should launch where you are asked to authenticate and authorise the app to access facebook.

  I can see this is not happening and the error is thrown.

  This could be down to facebook changing something at their end and our devs need to address this.

  I'll update the case with further information as soon as I have it.

   

  Regards,

   

  Cam
  Act! Essentials Team.

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  Act! Team

  • 08 June 2018 12:36
  • Edited

  Hi Rick,

  Thank you for your post. In order for you to view your contacts image via Facebook they will need to enable their app settings within Facebook itself.

  Which browser are you using on your iPhone?

  Thank you,
  Brittany Roberts

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  Rick Hagar

  • 17 August 2016 19:41

  I don't understand - THEY have to enable the app? I'm using the Act! Essentials - not them.

  Safari on iPhone.

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  Andy Kitchener

  • 07 June 2018 13:52

  I have the same problem....... I am gettingthis response from Facebook

  App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.

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