importing Excel contacts

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Leigh Butler

• 04 August 2016 16:15

I am new to ACT essentials and have tried to import contacts from Excel per the instructions on ACT. However, nothing is importing.
Can someone help me with this? Thanks, Leigh

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• Official comment

  

  Act! Team

  • 05 August 2016 13:57

  Hello Leigh,

  Thank you for your post.

  Can you tell me the file type for your Contacts? Please see the link below for the Act! Essentials knowledgeable article regarding importing contacts.
  https://actcloud1.zendesk.com/hc/en-us/articles/201455269-How-do-I-import-my-contacts-into-a-group-

  Thank you,
  Brittany Roberts

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  Yvan Kurzo

  • 18 December 2017 17:02

  This post is more than an year old, but there are still difficulties with importing contacts from a csv-Excel-file.

  - columns can not be selected (just 1 column appears to be selected)

  - no data are imported, even if it reports xx data to be imported. Just 1 empty contact is created.

   

  Thanks in advance for your advice on how to reliably import contacts from csv.

  Best regards

  yvan

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  Act! Team

  • 19 December 2017 10:19

  Yvan,

   

  Thank you for your reply to this ticket. I understand that you emailed my colleague Susanne for the Ger Act! support team. Susanne and I will be replying to your email directly. It seems your import CSV has a semi colon separator but would require a comma instead.

  
  Regards,

  Cam

  Act! Essentials Team

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