Email Group

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Fred Wheeler

• 29 June 2016 17:41

I click email group tab and it is not working

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  Act! Team

  • 23 April 2019 09:55
  • Edited

  Hi Fred,

  Thank you for your post. When you click Email Group Act! Essentials will send an email from your default email client. If you have security settings to prevent your email from populating it will not send the email to your group. Please note if you are sending an Email to a Group all email addresses will be displayed to each contact. If you would like to send a large email to a group to look individual please use the Emarketing feature to the left of your account.

  Thank you,
  Brittany Roberts

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  Fred Wheeler

  • 29 June 2016 18:25

  I tried sending a campaign also and received a message saying there was a problem sending campaign and try again later. I am not over my 500. I can send and receive email. My security settings are not preventing this issue. Popups are allowed.

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  Act! Team

  • 29 June 2016 21:14

  Hi Fred,

  Can you please check all the email contacts within the group you are attempting to email? Campaigns have been preventing to send due to the following:

  Incomplete email addresses
  Contacts with no email address
  Emails with special characters such as '
  or the email being added to a custom filed

  Please let me know if you have any of the above in your group.

  Thank you,
  Brittany Roberts

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  Charles Gardiner

  • 21 April 2019 01:47

  I am using ACT! 365 and I don't see an option or tab to email a group. Is there some other way to email a group in 365? If I can't email a group or set up a conference call with a group ACT! 365 isn't much use to me.

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  Act! Team

  • 23 April 2019 09:56

  Hi Fred,

   

  When I click a group in Act! 365 I see this:-

   

  

  As per the image above, you can see the middle slightly darker button marked with 'email group'

  What do you see in your Group?

   

  Regards,

   

  Cam
  Act! 365 Team.

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  Skip Heymann

  • 17 October 2019 17:22

  New to Act 365. I think I sent email groups by mistake. How do I make sure I wasn't charged. 

  I was told that I reached my monthly quota and did not want to send any emails. 

  How do I delete email groups to make sure they are not sent?

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  Act! Team

  • 18 October 2019 08:39

  Hi Skip,

  Thank you for contacting Act! 365 Support.

  I noticed that you sent us a direct email so have replied to that with some further information.

  Kind regards,

  Dan
  Act! 365 Support.

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