Error Sending Campaign
For the last several weeks I keep getting the error - "There was an issue sending your campaign.
Your email campaign can not be sent at this time.
Please try again later."
What is going on?
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Official comment
Hello Rael,
Thank you for your post. We have had other reports of this same issue, the resolution was removing all contacts from the group that do not have email addresses and checking that the current email address do not have special characters. Can you please test both of those recommendations and let us know if your issue is resolved?
Thank you,
Brittany RobertsComment actions -
Per Brittany's instruction, I removed any contact from the group I was sending a campaign to, and it worked beautifully. I was able to send campaigns to 480 contacts in seconds. Just remove it from that group until you get an address. Easiest way to find which contacts don't have addresses is to export the address book to an excel file and page down.
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Hi Rael,
I have checked with the emarketing support team and there are no reports of emarketing campaigns being canceled or preventing to send. I am reply to your email from this weekend but again would recommend removing any contacts from your group that do not have email addresses, or checking the email address to ensure there are no special characters such as ' added.
Thank you,
Brittany Roberts -
Hi Tyler,
Please check your contacts within the Emarketing group, contacts that have no email address, incomplete email address or email addresses with special characters are canceling campaign. There are currently no issues with the emarketing servers that would prevent or cancel your email campaign.
Thank you,
Brittany Roberts -
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