Error sending campaign

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Evan Patey

• 14 July 2016 18:22

I have read previous posts about missing emails and special characters. I have checked this many times and see no issues. Is there a log, so that I can see where my email campaigns errors out?

There was an issue sending your campaign.
Your email campaign can not be sent at this time.
Please try again later.

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• Official comment

  

  Act! Team

  • 14 July 2016 18:26

  Hi Evan,

  Please check your email contact list does not exceed your email contact limit for the month, if you are trying to send to more contacts this will prevent your campaign from sending.

  Please verify that all email addresses within this group are complete

  Thank you,
  Brittany Roberts

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  Evan Patey

  • 14 July 2016 18:30

  I have broken my email lists into 250 increments and that still doesn't work. Anyway, I paid for 1,500 and have less than 1,000 contacts. Could it be because I just signed up today?

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  Act! Team

  • 14 July 2016 18:34

  Hi Evan,

  Thanks for confirming your contact limit, the increase or upgrade of your account would not prevent the campaign from sending. I am going to send you a direct message to gather additional information from you.

  Thank you,
  Brittany Roberts

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