Contact Upload Failure

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Jay Cooper

• 14 April 2016 19:37

I used iCloud as my upload source. My acct in iCloud has 6,057 contacts, Act Essentials only uploaded 4,412. Whats the deal with that? Im on the 30 day trial version. Thanks!

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  Act! Team

  • 15 April 2016 19:38

  Hi Jay,

  Thank you for your help today. I have listed a knowledgebase below that explains the different import methods for contacts.

  https://actcloud1.zendesk.com/hc/en-us/articles/201455269

  Please let me know if you have additional questions going forward.

  Thank you,
  Brittany Roberts

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  Act! Team

  • 14 April 2016 20:23

  Hi Jay,

  Can you confirm whether or not all the fields matched for the contacts that were not imported? Were there fields missing or different compared to the contacts that were successfully imported?

  Thank you,
  Brittany Roberts

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  Jay Cooper

  • 14 April 2016 20:29

  All contact data fields are consistent.

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  Act! Team

  • 14 April 2016 20:44

  Hi Jay,

  I am going to send you a message to get some additional information regarding your upload.

  Thank you,
  Brittany Roberts

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