Need to get ahold of customer service: Error when trying to pay for subscription

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Oregon Impact

• 08 March 2016 20:15

Hello. We have a trial account and trying to pay for continuing subscription. I keep getting an error when trying to check out, that there was "an error when saving". I've entered info correctly multiple times to no avail. Can't find any info on where to call customer service.

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• Official comment

  

  Act! Team

  • 08 March 2016 20:20

  Hello,

  I am sorry to hear that you are unable to upgrade your Act! Essentials account. Please try logging out of your account, clearing the cookies for the Act! Essentials site and logging back into upgrade the service level.

  Act! Essentials does not have a live support or service number to call for assistance.

  Please let me now if the suggested helps resolve the issue.

  Thank you,
  Brittany Roberts

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  Daniel Elgie

  • 09 March 2016 16:05

  Hello. I have the same problem. I'm trying to upgrade a trial account to a subscription account. My billing information is all correct but I get the error "An error occurred while saving!".

  I have logged out / in, cleared cookies and tried different browsers.

  As trials go, it isn't a great start.

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  Act! Team

  • 09 March 2016 16:50

  Hi Daniel,

  Sorry to hear that you are not able to upgrade your Act! Essentials account. Can you please tell us what browser you are using? Have you tried upgrading the account via different browser or using a different card?

  Thank you,
  Brittany Roberts

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  Oregon Impact

  • 09 March 2016 16:51

  Thank you Brittany. I tried this yesterday, and it did work after logging back in.

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