error sending campaign

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scott chapman

• 22 June 2016 01:42

hi there, I have had the error sending campaign message for the past couple of weeks and I tried what had been suggested with checking all the email addresses and removing ones that were maybe dodgy. Its weird though as it had sent previously so I am sure all the emails are correct as I deleted the ones that had bounced back previously. Is there anything else that can be done as I have a few email campaigns that I would like to send out. Thank, Scott

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• Official comment

  

  Act! Team

  • 22 June 2016 13:53

  Hi Scott,

  Thank you for confirm that you have tried the previous recommendations. I am going to send you an email to try and get additional information regarding your account.

  Thank you,
  Brittany Roberts

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  scott chapman

  • 27 June 2016 21:22

  Hi there Brittany,
  I haven't received an email from you and also I have just updated my payment details however I don't think its fair that I should be paying for a service that I can't use at the moment???

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  Act! Team

  • 28 June 2016 13:44

  Hi Scott,

  I had sent a email last Wednesday to help gather more information regarding your account, I will resend the ticket.

  Thank you,
  Brittany Roberts

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